Claims also can be submitted through the U.S. Click here for additional details and an online claim form. They must submit their claim form by Jan. Customers will be required to provide an itemized list and proof of loss for any spoiled food. Postal Service or by calling 31.Īdditionally, small business customers who experienced an outage lasting more than 72 consecutive hours due to this storm may be eligible for reimbursement for food spoilage. Click here for additional details and National Grid’s online claim form. 10, 2023, and include an itemized list and proof of loss. Reimbursement claims for qualifying customers must be submitted by Jan. Residential customers who experienced an outage lasting more than 72 consecutive hours due to this storm may be eligible for reimbursement for food and/or prescription medication spoilage. Additionally, customers can check on the power restoration estimates for their specific addresses by visiting our “ Report or Check an Outage” page.Ĭustomers who remain without power when their neighbors have been restored should call National Grid at 1-80.Ĭlaims Process for Food and/or Medication Spoilage Power is being consistently restored to customers in the region, and estimated times of restoration are updated on the company’s Outage Central site. The company’s massive field force, the largest in Western New York history, was assisted by a team of logistics experts who ensured crews had the resources and accommodations they needed to deliver for our customers. The destructive combination of sustained high winds and heavy snow caused significant damage to National Grid’s electricity system. We want every customer to know that all of us at National Grid will not stop until every customer’s power is restored, and we will be here long after the lights are back on to help this community recover.” “We can’t thank local leaders enough for assisting our teams in reaching damaged equipment in need of repair, and by sharing their insights and knowledge of the neighborhoods and communities affected. “We thank our customers for their support and patience, and we are incredibly grateful to all first responders, and the state and local agencies who have come together to help our neighbors in need,” said Rudy Wynter, National Grid’s New York president. As part of its emergency response, National Grid deployed more than 3,200 restoration experts – including line, service, tree, damage assessment and public safety workers – and expects the approximately 158 customers who remain without service because of this storm to have power restored today. National Grid would like to thank its local, state and national partners who have helped clear access so that the company’s field force could reach customers after an historic blizzard resulted in 108,000 Western New York customers losing power. Company thanks customers as well as local, state officials for partnership and support
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